
Shane Howell
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Works well when it lets you log in, which is only 10% of the time. Other 90% is either being told your login info is wrong (it's not) or it just hangs in the Signing in screen. I had to delete/reinstall the app AND reset my password just to get it to let me back in, even though my PW never changed... Update 2023... Just as terrible. It can easily tell when the car is in use or not but starting it remotely, even standing right beside it, is next to an impossible task for Volvo. Update 2025: same.
120 people found this review helpful
Volvo Cars
November 29, 2021
Thank you for your review. This issue has been brought to our attention and a fix will be introduced in the coming releases. We apologise for the inconvenience and we hope the app will meet your expectations shortly.

K West
App shows the car is offline since last night. Used the car twice today including audio apps (so obviously not offline). Tried the help feature within the app and that froze up. This is my first Volvo. For as good as the cars are, the app makes me want to go back to Honda CRV. The app is the only way to remote start the car and it's useless.
5 people found this review helpful
Dear Customer, thank you for your feedback. We recognize the issue with your car showing offline and the help feature freezing. Remote start is important, and we're looking into this. For further assistance, please reach out via the in-app support option. We hope your experience improves!

Dia Vickery
The app just completely logged me out and wouldn't accept any login info (that I had previously used successfully). Went through all the steps to recover my ID (don't worry, all your info will be transferred) only to find my car was, again, not connected in the app. Okay, off to scan the VIN. Only to receive an alert that my VOLVO CAR'S VIN was not acceptable in the app. Forget it. For occasionally being able to lock or unlock my car, this app's drama is too much. It's 2026; fix your app
3 people found this review helpful
Dear Customer, thank you for sharing your experience with us. We are sorry to hear about the difficulties you are encountering with the app. We have forwarded your comment to the relevant team, and to help them gather more details and work on resolving this issue, please send us a message here: https://www.volvocars.com/intl/customer-request